Talk to the team
App support is handled by the SoApp Social technical team. Email contact@soappsocial.com with a short description of what you need help with.
Our small team reviews support enquiries as promptly as possible. Personal-data requests have the separate legal response deadlines described below.
For a technical problem, include your app version, device model, operating-system version and the steps that led to the problem. Share only the details needed to explain it. Never send your password or a login verification code, and remove other people’s personal information from screenshots.
Account questions
For sign-in problems, account deletion or recovery questions, email contact@soappsocial.com. You can contact us without installing the app or signing in to this website.
Include the email address or phone number linked to your account only if it is needed to identify it. Before changing an account or sharing its data, we may need to verify that you are its owner.
This website cannot access or make changes to your SoApp account.
Your data and privacy
To request access, correction or deletion of your personal data, write to contact@soappsocial.com and tell us whether your request concerns an app account, the website waitlist or a supporter submission.
Where the GDPR applies, you are entitled to a response without undue delay and within one month of receipt. Where legally permitted, a complex request may require up to two additional months; we must explain the extension and its reason within the first month.
The website privacy notice explains the website, waitlist and supporter register. It does not describe the app’s data processing.
Who you are contacting
SoApp Social SAS
27 Grande Rue
78580 Les Alluets-le-Roi, France
Publisher and registration details are available in our legal notice.